My doorbell will randomly stop working. It will not for live video and the history will stop. I will has to take it off and hit the reset button on the back to get it to function properly again. It was happening about once every 2 weeks but it’s starting to happen more frequently. I had to reset it 5 days ago and then again about 12 hours ago. I just checked it again to make sure it was working and the history has stopped about 6 hours ago so now I need to reset it again. Resetting it every 6 hours makes it useless. Anyone else having this issue?
Hi @gyoung3. If your Doorbell becomes unresponsive and requires a reset in order to reconnect to your wifi network, it could be due to a weak signal. It may be helpful for you to look into our Community Post on RSSI to learn more and see how you can improve this signal. If the RSSI looks solid and this is still occurring, please give our support team a call at one of the numbers available here. They’ll be able to take a deeper look at your device and your account to get this sorted out. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.