During the times when problems occur with connection, check out your [RSSI in the device health section of the Ring app](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229), to ensure for optimal wifi signal. If you live in a region where it gets cold, our [Help Center article](https://support.ring.com/hc/en-us/articles/115005939463-Cold-Weather-and-Battery-Powered-Ring-Doorbells) about cold weather and battery drain has some great tips. Please keep in mind, if it gets too cold or extreme low temperatures, this can impact the functionality of your device. If this concern persists despite bringing the Video Doorbell inside and charging it, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.