I know the feeling. I’ve been having the problem for over a year. I’ve tried working with Ring people and they acknowledge that it’s a problem, but they haven’t responded to me for months. Even though the doorbell is set on the lowest sensitivity and I’ve provided dozens of examples (and Ring personnel themselves confirmed everything,) I still often have > 100 false alerts in a single day, and it’s not uncommon to have well over 300 false alerts in a single day (like yesterday). Receiving over _ 1000 false notifications in a single week _ is, unfortunately, routine. When they did respond to me, they’d write stuff like “… rest assured that our team is actively working on improving the accuracy of this feature.” I’ve asked for escalation, but I don’t think I’ve communicated with anyone from that team. I’ve even been promised that someone would own the case and communicate with me, but that didn’t happen either. Nobody seems to be accountable there. This has made the Ring Doorbell pretty much worthless. They haven’t fixed it and, so far, don’t seem to care. I’d like to add more stuff to my house, but if they won’t fix this, how can I expect them to resolve other issues. What good is this if it still doesn’t work after a year of promises? I’m thinking of sending them a bill for each of the false alerts, but I’m sure they’d ignore that like many of my other communications.
There’s a concept that I learned a long time ago - It’s not if a company has a problem that makes them good or bad company, but how they deal with problems. So far, Ring has NOT shown themselves to be a good company.