Ring Video Doorbell
Responses (10)
- P
@Maisey\_Mason , They asked me for the credit card as well, luckily I already had one on there from my yearly subscription fee. Hopefully our replacement units work well, as from my experience the functionality is great. My wife actually had a long conversation with a Road Worker one day from her office in the city, when the road worker wanted us to shift cars as they were marking the road for new water mains. I can only think from my experience in the world if IT, that the Pro's have an issue with updating. I base this on the fact that it worked really well for two months, then it failed with the famous blue half circle blink, which shows a wifi issue. At exactly the same time my Spotlight Cam had an issue, which was solved by pressing the reset button and setting up again and its working as per normal. But if my Pro was in the middle of an update (and from reading a few threads here - that seems to happen a lot) and then I had a wifi issue, maybe its not robust enough to restart that update or recover from an interruption. And with your one day setup, maybe it was doing an initial update (??) and unrecoverably failed (??) Or it may be something completely different. :smiley:
•1
15-12-2019 09:40:34
OI had the same problem and after dealing with support and provide them with all type of pcitures they sent me a replacement device, which I was able to connect and wroeked for few hours and it happened the same. I logged in to my account in ring and updated the framework of my chime and also connected the doorbel using the mini usb port to my computer, after 10 minutes it entered in setup mode. You can try that, it is working for me now... but I had a hard time!!
•1
10-04-2020 08:19:14
SSounds like you need to replace your doorbell. Not Ring, but the actual doorbell its connected to. That's what fixed mine. Good luck!
•0
22-07-2020 02:17:26
T“The installer has said in the last two years he has never had a problem with the non pro doorbells (Video doorbell and doorbell 2) and he installs two a week.” An electrician has no electrical issues with battery-based doorbells? Color me unsurprised.
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22-08-2020 03:16:42
- A
Mine has done the exact same thing. It worked just fine for the first 12 hours after installation, then lost the wifi connection and went into charging mode. Which is what it has been stuck on ever since. It's receiving a steady 21 volts from a brand new transformer and "pro power kit" it came with is properly installed. I went so far as to delete the device from the app and start over fresh. Now, with the doorbell being in a perpetual charging mode, I can't even set it up again. Oddly enough, I can still ring my mechanical doorbell inside using it. I'm packing this Chinese-made mess back into the overpriced box it came in and return it for a refund. What pathetic waste of money.
•1
23-12-2019 04:56:44
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- H
Yup mine too! Ring sucks and I will never purchase another ring device ever again.
•2
09-09-2020 12:40:05
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CI also had this same issue. I referenced this thread and after a few test to make sure it would not go into setup mode they issued a replacement!! My customer service experience was excellent...
•2
24-10-2020 02:05:33
TWe purchased a refurbished Ring Pro to replace our dead Two year old Pro. The Refurb wouldn’t go into setup. Ring replaced it and the second was pretty stubborn as well. We let it charge for 1/2 hour and it finally went into setup for us. Be sure to let it charge on the system for at least an hour before you go around with support. They don’t seem to know this.
•1
21-11-2020 12:25:26
- T
Hey neighbors! We've updated our Help Center to include an [article](https://support.ring.com/hc/en-us/articles/360051777531-Understanding-Your-Ring-Video-Doorbell-Pro-Light-Patterns) about the light patterns you might see on your Ring Pro. Before taking note of the light pattern on your Ring Pro, be sure to completely power it down for 3 full minutes, then power it back up. After 1 minute, you should be able to see one of the light patterns from the Help Center article so you can move forward with your troubleshooting. As always, if you need assistance at any point, our support team is ready to help! Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
•1
22-12-2020 07:31:39
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- S
I am having the same problem. I am about to talk to Ring support
•0
16-01-2021 08:36:58
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PK_senior
I have exactly the same problem. After working well for over two months my Ring Video Doorbell Pro lost connection to wifi and just had a constant blue blinking light, which filled the top half of the circle around the button. From my reading of the support forums this says it is charging, but it has been doing this for two full days. I tried to reinstall, by resetting (holding button on RHS down for 15 seconds) then pressing the button to go into setup mode. The white ring lights up for about half a second then goes straight back to blue blinking light. Any ideas? I am hardwired.
3
12-12-2019 02:15:26
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