Hi @stebberg. I would start off with some basic troubleshooting steps for this type of concern. Try the following steps: - [Reboot your Ring devices using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Video-Doorbell-or-Security-Camera). - Reboot the router at each location. You might have an app from your internet provider that lets you do this, or you might contact the internet service provider in order to reboot the router. This is if you are not able to easily go to the location where the Ring device is. - Verify that your Ring app and phone are up-to-date with the latest updates. - Verify that your Ring devices have [good signal strength](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229). - Disable any active VPNs on your phone. If you have tried these steps and are still having the same concern, reach out to our [support team](https://support.ring.com/hc/en-gb/articles/213608406) for further assistance.