Hi @ckpixck1. Is the Doorbell falling offline or are you unable to set it up in the Ring App by following the steps under Set Up a Device? If it's falling offline, you may want to check the [RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229#M4) as a high RSSI will result in some connectivity concerns with the Doorbell. If the Doorbell isn't setting up via the steps in the Ring App, I would recommend resetting it by holding down the setup button for at least 20 seconds. Make sure you have a fully charged battery inserted first before performing the reset and attempting to set it back up in the Ring App.