Connection between keypad and Base

I am unable to connect my keypad to the base unit 1st Generation first time setting up going wrong somewhere help appreciated.

Hi @user22932. This Help Center article here will give you troubleshooting steps for a Keypad 1st generation not connecting to your Base Station. Use this article here for the Keypad 2nd generation. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.