Ring Alarm

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U
Connection between keypad and Base
troubleshooting
keypad

I am unable to connect my keypad to the base unit 1st Generation first time setting up going wrong somewhere help appreciated.Mick

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07-09-2022 11:47:11

Responses (1)

  • J

    Hi @user22932. This Help Center article [here](https://support.ring.com/hc/en-us/articles/360042141352-Troubleshooting-your-Ring-Alarm-Keypad-1st-generation-) will give you troubleshooting steps for a Keypad 1st generation not connecting to your Base Station. Use this article [here](https://support.ring.com/hc/en-us/articles/360042155432-Troubleshooting-your-Ring-Alarm-Keypad-2nd-generation-) for the Keypad 2nd generation. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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    08-09-2022 19:24:10

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