Connecting to Phone

2nd Generation wireless doorbell
I have just received a replacement doorbell with same problem as first, so maybe a phone issue?
White flashing light, connects to temp wifi, but wont connect to phone, can anyone help please.
Ty

I think I was having a similar problem to this. Are you stuck on the screen shown on the picture? If so, how I got past it was using a different device. I was having troubles with my iPhone 11 for whatever reason but was able to connect with my iPhone 7

1 Like

Hi @user31728. Try the in-app setup process on a different smartphone or tablet, like @meldor suggested, if you have access to one. This usually works for most neighbors. If it doesn’t, you can find more troubleshooting tips here. If you are still unable to get your Doorbell connected in the Ring app after attempting the troubleshooting steps in the article I shared, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.