Ring Security Cameras
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Connected but shows nothing
hardwired-security-cameras
troubleshooting
Wired spotlight in parking area is connected but shows nothing . Only shows black screen. Have checked nothing is on camera and it is clean and clear. Have tried reseting and did nothing still a black screen on app.
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24-11-2023 04:19:22
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Tom_Ring
Hi @Desertshark. What is the RSSI for this device? This Help Center article [here](https://support.ring.com/hc/en-us/articles/360023439472-Fixing-Black-Video-Errors-by-Adjusting-Your-Router) has information on how to correct a black screen.
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27-11-2023 17:04:40
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