Ring Security Cameras
Connect to Wi-Fi
I have a couple of wireless stick up cams. They have been working ok until I changed the SIM card in the internet router. Following that, the cams will not connect to the Wi-Fi. I have removed the cams and trying to install again, still not working The router and Wi-Fi is working fine with other equipment. Thanks
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31-10-2023 01:17:28
Responses (3)
- U
I did only change the SIM card. Does it matter if the ring device use 2.4 GHz or 5.0 GHz?
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03-11-2023 10:41:56
THi @user64586. Let me try to dive into this for you. Can you give me your router make/model? Who is your ISP? Is there a VPN active?
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03-11-2023 04:57:34
UPlease! Router. Tp-link Archer MR600 Internet provide Telenor Have tried: Separate name and password for 2.4 and 5.0. Also tried guest Wi-fi Changed for 2.4 to channel 1 and channel width to 20 mhz Firmware is updated Vpn not active
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03-11-2023 05:25:14
- T
Hi @user64586. Thanks for providing this information. If you are using a Chime Pro, try using a different mesh WiFi extender. If not, please follow up with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus). You can also get in touch by sending a private message [@Ring](https://community.ring.com/u/ring) on Facebook or Twitter.
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06-11-2023 08:02:48
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- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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06-12-2023 08:03:48
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Tom_Ring
Hi @user64586. What information did changing the SIM card affect? Does it change the WiFi channels? You may need to contact your ISP to see why this change is blocking the Ring device. It may have changed the security protocols.
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02-11-2023 03:04:51
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