‎Configuring Smoke/CO listener

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Bingethinking

Configuring Smoke/CO listener

alarm

cs-support

smoke-co-listener

![Screenshot_20230601-181306|230x500](upload://ymkkWdfQ44x6HWXKmg4XZf3iKTM.png) Do I need to reconfigure the listener? It's next to a smoke/co alarm and when I tested the first time it picked up both but then it didn't work the second time. Does this mean it won't recognize a CO alarm now? Ignore the move from basement to upstairs. I realized the original location was a smoke only detector.

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01-06-2023 10:19:05

Responses (2)

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Caitlyn_Ring
Hi @Bingethinking. You should only need to complete the [Smoke & CO Listener test](https://support.ring.com/hc/en-us/articles/360021395512-Testing-your-Ring-Alarm-Smoke-CO-Listener) once upon setup. Try removing the Listener from the Ring app and completing a new setup. Go through the test process again and ensure it properly registers both the Smoke and CO Alarms individually. If that doesn't work, I'd recommend following up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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02-06-2023 05:01:28
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system
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02-07-2023 05:01:55
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