Condensation around camera

Hello all.

How do I remove the condensation in the camera? It is effecting the quality of the video. I am also confused how moisture got into the unit to begin with…???

Hi @Newbieowner. For this concern, try contacting our support team. They will ask you to send some pictures of the device and condensation, then decide the next best course of action. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.