Complimentary Video Doorbell 3 Faceplate

I recently purchased a video doorbell and received an email offering a complimentary faceplate with shipping included. When I attempt to redeem the offer, I cannot finalise without paying for shipping.

I can’t find an easy way to contact support regarding this. Is there an email address or phone number? Note I am in Australia.

Hey @mattgc. I apologize you’re having an issue with this. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.