Ring Video Doorbell
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Complimentary Video Doorbell 3 Faceplate
hardwired-battery-video-doorbell
I recently purchased a video doorbell and received an email offering a complimentary faceplate with shipping included. When I attempt to redeem the offer, I cannot finalise without paying for shipping.I can't find an easy way to contact support regarding this. Is there an email address or phone number? Note I am in Australia.
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11-04-2021 22:48:12
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Tom_Ring
Hey @mattgc. I apologize you're having an issue with this. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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13-04-2021 22:28:58
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