English

Ring Video Doorbell

Browse posts, comment, and join in the discussion about Rings wired and battery doorbell.
H
Color night video turns black & white and dark a couple of hours after the sun goes down on wired door bell
hardwired-video-doorbell
troubleshooting

When I first installed my Ring wired doorbell I got great color videos at night for about a week and now 2 or 3 hours after sunset the picture is black and white, very dark, and has horizontal black lines through it. I have plenty of light on my porch proven by a great video which captured 2 foxes running around on my porch. Tech support has been no help and I haven't been able to find anything on line. I don't understand how it looked so good for a week and now it looks great till a few hours after sunset.

287

2

0

13-12-2022 06:18:56

Responses (1)

  • T

    Hi @Hobbit. Would you be able to share videos/images of the before and after so we can compare them and possibly identify why this is happening? Thanks, neighbor.

    0

    14-12-2022 04:57:31

      H

      0

      24-01-2025 09:27:00

      C

      Hi @Hobbit. It's possible that the light reflecting off the wall on the right-hand side of the screen is messing with the night vision. Is this the Video Doorbell Wired, or a different model? You can find the specific device name on the Device Health page in the Ring app.

      0

      27-01-2025 11:12:46

Didn't find an answer ?

Log in or create your Ring account to post a question and join in the on the conversation.

Most Helpful Members

U

user63814

3

User
Solutions

B

Boone

1

User
Solution

J

j0hnmsch

1

User
Solution