Color night video turns black & white and dark a couple of hours after the sun goes down on wired door bell
When I first installed my Ring wired doorbell I got great color videos at night for about a week and now 2 or 3 hours after sunset the picture is black and white, very dark, and has horizontal black lines through it. I have plenty of light on my porch proven by a great video which captured 2 foxes running around on my porch. Tech support has been no help and I haven't been able to find anything on line. I don't understand how it looked so good for a week and now it looks great till a few hours after sunset.
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13-12-2022 06:18:56
Responses (1)
- C
Hi @Hobbit. It's possible that the light reflecting off the wall on the right-hand side of the screen is messing with the night vision. Is this the Video Doorbell Wired, or a different model? You can find the specific device name on the Device Health page in the Ring app.
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27-01-2025 11:12:46
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Tom_Ring
Hi @Hobbit. Would you be able to share videos/images of the before and after so we can compare them and possibly identify why this is happening? Thanks, neighbor.
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14-12-2022 04:57:31
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