Cold weather

I have video doorbell (Three+) and an outdoor camera. Both are not showing live view this evening, because of poor wifi. My wifi is great. The units are both outdoors, and the temp is below zero. Is that why they won’t connect?

Hi there, @HansBrakob! Video connection concerns is often related to wifi or mobile device connection concerns, however, if you are having extremely low temperatures, it is worth considering. Our product pages on Ring.com will contain operation information in the technical specifications sections of each Ring device.

For the Doorbell 3 Plus, -5°F to 120°F (-20°C to 48°C). Depending on your Camera model, wired devices without a battery might have an operating temperature requirement of -22°F to 120°F (-30°C to 48.5°C). Bringing your Ring device indoors is a great test to see if temperature is impacting operation. Keep in mind, this will also likely bring it closer to your router for improved connection. I hope this helps! :slight_smile:

[quote=“HansBrakob McDVOICE”]
I have video doorbell (Three+) and an outdoor camera. Both are not showing live view this evening, because of poor wifi. My wifi is great. The units are both outdoors, and the temp is below zero. Is that why they won’t connect?
[/quote]

To check the strength of your wifi signal, do the following:
Open your Ring app
Tap on the three lines on the top left of the screen
Select Devices
Tap on the Ring device you would like to test
Tap on the Device Health tile
On the Device Health screen, look at your Signal Strength under the Network section.

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