Choppy video and audio

Hello neighbors! Video and audio quality concerns could be related to wifi, your mobile device, or variables such as third party apps or devices. Try the following troubleshooting steps:

  • Check your Ring device’s RSSI, which is a measure of the strength of the wifi connection it’s receiving.
  • Test out the Live View on both wifi and cellular data to see if one connection provides better quality than the other.
  • Turn off any VPNs if you have any enabled, as the Ring app doesn’t support the use of VPNs.
  • Disable Bluetooth or disconnect any Bluetooth devices connected to your phone as these may interfere with the video or audio.
  • You can also reset your Ring device by holding down the setup button for at least 20 seconds. After the reset is complete, set the device back up in the Ring app using the steps under Set Up a device.

If none of the above troubleshooting tips and tricks help, you can also review our Audio and Sound Issues Troubleshooting Guide. Should you need further assistance, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support. :slight_smile: