Choppy video and audio

Video connection concerns are often related to WiFi, mobile device, or Ring app communication variables. The best first step is to check out your RSSI in the device health section of the Ring app, to ensure for optimal wifi signal.

On your mobile device, try testing video on wifi only, and then on data only, to see if either connection is more efficient. Please also ensure VPN is disabled.

If this concern persists, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.