First up, I have 12 of the Ring Doorbells (The second generation, with removable battery, 1080p Resolution). So I am very familiar with setup, troubleshooting and device limitations.
Choppy video and audio is a well documented ‘Known Issue’ and all generations of Ring devices experience this. Yes, the common sense advice of making sure you have a strong signal, decent bandwidth and perhaps restarting your router, are all good suggestions.
But I have ruled out signal strength and router-reboot as the issue. AND all my Ring devices are hardwired to power. My internet is 958mbps (upload) and 997mbps (download) … blazing fast. But issue persists.
There is a few seconds latency between a motion-event or doorbell-press and your mobile device receiving a push notification. This has always been the case. It has never improved. Peoples comments and frustration about this are all valid and still accurate at time of me writing this (September 14th 2020).
The only reason I have continued to use Ring is that (for my purposes) I can live with the latency. But it’s 100% unacceptable for this to still be an issue, especially since Amazon acquired Ring, and all the technical and financial resources they bring to the table.
These devices do not do well, what they are supposed to do. And with so many new generations of devices now available it’s an unacceptable reality. It’s either a fundamental hardware issue or Server latency on host side. Because the issue is not on my side, my connection speed (1gig up/down) is mind-blowingly-fast.
One recent development I’ve noticed in last few months is video/audio latency (choppy) on playback. After the event has fully uploaded to Ring server. An event will playback 3 seconds, pause 2 seconds, playback 3 seconds, pause 2 seconds. This is a new issue (for me) and extremely frustrating. There is no reason why a video that has successfully uploaded to Ring servers, cannot be played back smoothly if one has adequate bandwidth (which I do, and then some). Even though it would still be unacceptable, I’d be willing to live with the ‘first’ playback of a recorded/uploaded event being choppy, but subsequent playbacks being smooth, if cache were brought into play. But it doesn’t matter how often you replay the event, it will still/always be choppy. This renders the device (in my case all 12) essentially useless. If this isn’t resolved I will be doing a chargeback on my American Express Card for +/- $2400 which is the amount I spent purchasing this equipment. Some direct from Ring. Some from Lowe’s. Some from Amazon.
So the short answer to your (and so many other people’s issue) is that there is no solution. This latency is a known-issue that is not on Rings radar for resolution, based on what they have communicated to their client base on the topic, which is … nothing.