Ring Video Doorbell

Browse posts, comment, and join in the discussion about Rings wired and battery doorbell.

M
Choppy audio on my new Doorbell Pro
hardwired-video-doorbell
negative-feedback
troubleshooting

So I’ve been battling with ring support and my new doorbell pro for several weeks now to try and get a choppy audio issue solved. The issue is just when I’m listening to audio from a visitor (they can hear me fine). Their voice drops out with gaps every 2/3 seconds. Sometimes a single drop sometimes multiple in that time. I’ve tried extenders, mesh Wi-Fi, ubiquit access points, up rating my fibre speeds, ring chime pro you name it. I’ve also tried tethering my phones data connection and the doorbell is the same, choppy incoming audio. It’s a little better in the early mornings but never faultless. Ring say it’s my network but how can that be when I’ve got a strong signal at my doorbell via a mesh Wi-Fi or extender and down up speeds of 108/10mbps. Also to my mind that argument doesn’t stack when I’ve also tried it on a separate data network (via my mobile). If I had much hair left I’d have ripped it out by now so I’m reaching out to you guys in the hope someone else has had similar and resolved it? Many thanks in advance.

17662

0

11

31-08-2019 17:12:01

Responses (6)

  • M

    Oh I forgot to say, I’m on my third replacement doorbell pro.

    0

    31-08-2019 17:12:52

    • N

      Background or wind noise hitting the Ring Pro mic?Could the Ring Pro speaker be feeding or echoing into the Ring Pro mic?Maybe there's some kind of echo/noise cancellation going on.

      0

      01-09-2019 15:44:06

        M

        Oh it’s been reset and reinstalled around 30 times as new things were tried. I’ve managed to minimise the issue with a powerline adaptor just two feet from the device. Ridiculous really.

        0

        07-10-2019 18:15:08

        K

        I forgot to mention in my previous post that I used my ipad to test my Internet speed indoors and got a result of 21.3 mbps down and 1.82 mbps up. However, the same test run at/near the doorbell mounted outside on the other side of a brick wall at my front door yields a much poorer result of 2.10 down and only .25 up! There is an outlet inside near that door and I wonder if a Ring Chime/WiFi Extender might help?

        0

        07-10-2019 18:22:10

        M

        I get choppy audio on anything less than 2mbps up so you’ve no chance with .25 up. You need a Wi-Fi booster and I’d suggest powerline as that’s the only thing that improved things for me. I tried chime pro and extenders and mesh etc Chime pro is rubbish, it made things worse!

        0

        07-10-2019 18:34:56

        M

        I still get occasional choppy audio with 8mbps upload speeds and a powerline adaptor 2 feet from the doorbell pro! Chime pro was setup as per instructions. It’s not good enough and only works on 2.4 which is a congested frequency.

        0

        08-10-2019 05:23:54

        W

        I have exactly the same issue with a brand new Ring Pro, and this analysis makes perfect sense to me...sad!

        0

        13-11-2019 22:49:14

    • T

      I just set up my new Ring 3 Plus. In testing it the audio is very choppy as well as the video. I tested the WIFI signal at the doorbell and it reads 83%. I can watch a HD movie with my Samsung tablet while standing right next to it with no issues. I tried changing the channel on my DSL router but that didn’t make any difference. All the YouTube videos I watched before purchasing it were seamless and clear. From what I am reading here it looks like I'm pretty much stuck with it. For $230. it would be nice to actually speak to the person at the door though.

      0

      30-01-2021 21:29:44

      • A

        I know this post is pretty old but I've found I have the same issues as all the above poster. However, I found that if I disable my Bluetooth on my phone all live video is issue free. Turn my bluetooth back on and I can hear audio for about 2 seconds and then off for two seconds. If I turn it back off then the audio issue clears right up. It's definitely software from my testing as I have a Ring door cam as well as a flood light camera and both do the same thing.

        1

        19-04-2022 17:22:58

        • U

          Continuing the discussion from [Choppy audio on my new Doorbell Pro](https://community.ring.com/t/choppy-audio-on-my-new-doorbell-pro/450):My Ring sound is very garbled when I replay events from previous night. Nothing in these posts has resolved the issue. I have 1 question to all who spend money on ring products and ring service. Why are we spending money and **many** hours of our precious time to fix something that should never be an issue in the first place? If this were a product worth purchasing, why does the community guideline have to state "criticize ideas, not people". My suggestion for a good idea? RING. Provide a product that would not generate these negative issues!

          0

          17-05-2022 22:10:47

          Didn't find an answer ?

          Log in or create your Ring account to post a question and join in the on the conversation.

          Most Helpful Members