I’ve been troubleshooting this for over a year.
I’ve had a Doorbell Pro for about 2 years. When I first got it, it worked GREAT. Clean audio and picture. No drop-outs or choppines.
A year ago, Ring contacted me and said there was an issue with my device and they sent me a replacment. Some time after that the choppy audio started, and I’ve had it since. I started a troubleshooting case with Ring around June 2019, and I had a rep stick with me all summer while I tried various troubleshooting. I believe I’ve tried everything a person can try – you name it. The only thing I think haven’t tried is a wi-fi booster like Maniac mentioned. Ring finally sent me another unit, and unfortunately, it’s more of the same.
Funny thing is, I was going through my neighborhood alerts today (videos posted by people within a few miles of me) and MOST of the videos have this same affliction! My gut feeling is: This is a known issue to Ring, so customer service reps simply follow a script and hope you’ll give up. I hope I’m wrong about that.
Another theory I’ve read online are that it was a change in the firmware – the traffic on Ring’s servers was too high so they throttled everyone’s speeds down. Interesting how my firmware only says " Up to Date", so I never know what version I’m on.
Giovanni has an interesting theory; however, my co-worker also has a Doorbell Pro and his audio sounds smooth!?! And… his Firmware version IS displayed in the app. So it’s not happening to every device, which seems to debunk Giovanni’s theory.?
This issue makes communication over the doorbell impossible, so I’m looking for a reliable alternative.