Responses (6)

M
Maniac
Oh I forgot to say, I’m on my third replacement doorbell pro.
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31-08-2019 17:12:52
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N

Natey

Background or wind noise hitting the Ring Pro mic?Could the Ring Pro speaker be feeding or echoing into the Ring Pro mic?Maybe there's some kind of echo/noise cancellation going on.

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01-09-2019 15:44:06

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M

Maniac

Oh it’s been reset and reinstalled around 30 times as new things were tried. I’ve managed to minimise the issue with a powerline adaptor just two feet from the device. Ridiculous really.

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07-10-2019 18:15:08

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kmckinnon

I forgot to mention in my previous post that I used my ipad to test my Internet speed indoors and got a result of 21.3 mbps down and 1.82 mbps up. However, the same test run at/near the doorbell mounted outside on the other side of a brick wall at my front door yields a much poorer result of 2.10 down and only .25 up! There is an outlet inside near that door and I wonder if a Ring Chime/WiFi Extender might help?

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07-10-2019 18:22:10

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Maniac

I get choppy audio on anything less than 2mbps up so you’ve no chance with .25 up. You need a Wi-Fi booster and I’d suggest powerline as that’s the only thing that improved things for me. I tried chime pro and extenders and mesh etc Chime pro is rubbish, it made things worse!

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07-10-2019 18:34:56

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Maniac

I still get occasional choppy audio with 8mbps upload speeds and a powerline adaptor 2 feet from the doorbell pro! Chime pro was setup as per instructions. It’s not good enough and only works on 2.4 which is a congested frequency.

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08-10-2019 05:23:54

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Westminster_Tom

I have exactly the same issue with a brand new Ring Pro, and this analysis makes perfect sense to me...sad!

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13-11-2019 22:49:14

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tae111
I just set up my new Ring 3 Plus. In testing it the audio is very choppy as well as the video. I tested the WIFI signal at the doorbell and it reads 83%. I can watch a HD movie with my Samsung tablet while standing right next to it with no issues. I tried changing the channel on my DSL router but that didn’t make any difference. All the YouTube videos I watched before purchasing it were seamless and clear. From what I am reading here it looks like I'm pretty much stuck with it. For $230. it would be nice to actually speak to the person at the door though.
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30-01-2021 21:29:44
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A
Afietsch
I know this post is pretty old but I've found I have the same issues as all the above poster. However, I found that if I disable my Bluetooth on my phone all live video is issue free. Turn my bluetooth back on and I can hear audio for about 2 seconds and then off for two seconds. If I turn it back off then the audio issue clears right up. It's definitely software from my testing as I have a Ring door cam as well as a flood light camera and both do the same thing.
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19-04-2022 17:22:58
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U
user5891
Continuing the discussion from [Choppy audio on my new Doorbell Pro](https://community.ring.com/t/choppy-audio-on-my-new-doorbell-pro/450):My Ring sound is very garbled when I replay events from previous night. Nothing in these posts has resolved the issue. I have 1 question to all who spend money on ring products and ring service. Why are we spending money and **many** hours of our precious time to fix something that should never be an issue in the first place? If this were a product worth purchasing, why does the community guideline have to state "criticize ideas, not people". My suggestion for a good idea? RING. Provide a product that would not generate these negative issues!
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17-05-2022 22:10:47
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