I recently installed a door bell and Chime Pro, where installation and connection went fine. However, the nightlight on the ChimePro stays on constantly and when I go to Ring app and try to toggle the nightlight switch, it slides on but then automatically slides off again. I get the message from the app that the light will now only go on when dark but the light remains on and stays on no matter how bright the room becomes. Has anyone come across this issue and been able to resolve it? Thanks!
RING Update 5.43.0 could have caused this malfunction.
I noticed the same behavior with only one of my two ChimePro devices and
l’m waiting if the other one follows
Hi neighbors! Would you mind reaching out to our support team regarding this concern? Since the nightlight is not toggling off even when you try to adjust the slider, I think it’d be best if our support team takes a deeper look to see what might be causing this. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
I’m having the same issue. The nightlight itself is always enabled, so when its dark, its always on. The toggle in the App always shows “off”, but the nightlight itself isn’t disabled. So frustrating to have to wait on the phone for an hour. When the toggle is pressed, it just goes right back to “off”.
I was finally able to get rid of the constant night light on my ChimePro (2nd Gen.):
In daylight I drummed on the slider comparable to a staccato and checked whether the night light went out and how the slider behaved.
The night light actually went out after several attempts, whereby the initially shining blue slider soon returned to the off position … after all, the night light was now off and has so far been doing this as intended both at night and during the day.
The status LED can be switched easily with a single tab … but here, too, the slider goes back to the starting position.
Were you ever able to resolve the disabling of the nightlight? What you’ve described is what I’m experiencing … with 2 Chime Pros that recently arrived! The toggle won’t ‘stick’ when ‘slid’ to the blue ‘enabled’ position … yet, the nightlight will continue to function properly as if it had been enabled (i.e., the nightlight remains on in the dark … off when there’s light). My desire is to have the nighlight always disabled. The first Chime Pro, which recently arrived, has this problem. After spending over an hour on the phone with Ring Tech Spt (removing the device, reinstalling the device, resetting the device, moving to a different outlet, … troubleshooting ad nauseum), they deemed it necessary to send me a replacement Chime Pro. It, too, has the same problem! It’s important to note that there are 2 existing Chime Pros (purchased over a year ago) that toggle without any problem using the same Ring apk. So, the app itself seems not to be the problem. The ‘staccato’ method mentioned in another post in this thread has had no effect. All Chime Pro firmware is up to date (according to Device Health). What could be the cause of this? … a recent ‘bad’ lot of Chime Pros?
For what it’s worth … second-tier support acknowledged that there is some number of “neighbors” (not everyone) who have reported this issue. The matter has been “escalated” to network engineering. No ETA. An email will be sent to those who have reported this issue when there’s a resolution.