I recently installed a door bell and Chime Pro, where installation and connection went fine. However, the nightlight on the ChimePro stays on constantly and when I go to Ring app and try to toggle the nightlight switch, it slides on but then automatically slides off again. I get the message from the app that the light will now only go on when dark but the light remains on and stays on no matter how bright the room becomes. Has anyone come across this issue and been able to resolve it? Thanks!
RING Update 5.43.0 could have caused this malfunction.
I noticed the same behavior with only one of my two ChimePro devices and
l’m waiting if the other one follows
Hi neighbors! Would you mind reaching out to our support team regarding this concern? Since the nightlight is not toggling off even when you try to adjust the slider, I think it’d be best if our support team takes a deeper look to see what might be causing this. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
I’m having the same issue. The nightlight itself is always enabled, so when its dark, its always on. The toggle in the App always shows “off”, but the nightlight itself isn’t disabled. So frustrating to have to wait on the phone for an hour. When the toggle is pressed, it just goes right back to “off”.
I was finally able to get rid of the constant night light on my ChimePro (2nd Gen.):
In daylight I drummed on the slider comparable to a staccato and checked whether the night light went out and how the slider behaved.
The night light actually went out after several attempts, whereby the initially shining blue slider soon returned to the off position … after all, the night light was now off and has so far been doing this as intended both at night and during the day.
The status LED can be switched easily with a single tab … but here, too, the slider goes back to the starting position.
Were you ever able to resolve the disabling of the nightlight? What you’ve described is what I’m experiencing … with 2 Chime Pros that recently arrived! The toggle won’t ‘stick’ when ‘slid’ to the blue ‘enabled’ position … yet, the nightlight will continue to function properly as if it had been enabled (i.e., the nightlight remains on in the dark … off when there’s light). My desire is to have the nighlight always disabled. The first Chime Pro, which recently arrived, has this problem. After spending over an hour on the phone with Ring Tech Spt (removing the device, reinstalling the device, resetting the device, moving to a different outlet, … troubleshooting ad nauseum), they deemed it necessary to send me a replacement Chime Pro. It, too, has the same problem! It’s important to note that there are 2 existing Chime Pros (purchased over a year ago) that toggle without any problem using the same Ring apk. So, the app itself seems not to be the problem. The ‘staccato’ method mentioned in another post in this thread has had no effect. All Chime Pro firmware is up to date (according to Device Health). What could be the cause of this? … a recent ‘bad’ lot of Chime Pros?
For what it’s worth … second-tier support acknowledged that there is some number of “neighbors” (not everyone) who have reported this issue. The matter has been “escalated” to network engineering. No ETA. An email will be sent to those who have reported this issue when there’s a resolution.
I am also experiencing this with my new Chime Pro. It’s been performing this way since I opened it at the start of the month.
I have the exact same problem and I just bought it today. The light stays on and never shuts off. The slide switch in the app doesn’t work. It toggles and then instantly slides back again.
Hey neighbors! What type of phone are you using and what version of the Ring app is installed? Also, what is the RSSI for your Chime Pro? Thank you!
lG Velvet Android v11. ring app v3.43.
RSSI - 44 for my chime pro
Hi @Pascall. Thank you for that information! All of that appears to be good to go. Next, I would try rebooting your internet router. You can do this by unplugging it for about 5 minutes, then plugging it back in. If the Chime Pro Nightlight doesn’t work like it is supposed to after that, it would be best to contact our support team. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.
Done and done.
second-tier support acknowledged that there is some number of “neighbors” (not everyone) who have reported this issue. The matter has been “escalated” to network engineering. No ETA. An email will be sent to those who have reported this issue when there’s a resolution.
I just got my Chime Pro today, and I’m having the exact same problem. Tried all the suggestions above, but didn’t solve anything. Was a solution found to this problem?
I recently got this issue as well. The night light won’t turn off, even during the day. The toggle switch on the app won’t work.
Like others here, I’ve found the toggle always reverts to the off position and just simply swiping it once does not work, the night light stays in its auto mode (ie turns on when dark).
But I have found “double tapping” the toggle does disable the night light.
Hi neighbors! If your Chime Pro’s nightlight toggle doesn’t work and the light stays on, I would recommend contacting our support team so they can walk through all applicable troubleshooting steps and properly document this concern. You can try what @Makeem suggested to see if that works for you as well, but if this concern persists, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support. Thanks for your feedback and patience in this matter.
This is an issue with the app sliders for both the blue status light slider on/off switch and the nightlight slider on/off switch. They coded the functionality to require a double-tap rather than what we expect when seeing a slider.
I can turn on and off both the blue status light and the nightlight by double-tapping each respective slider.
Caitlyn_Ring, please ask your engineering folks to correct this in the app, and keep us updated with meaningful progress updates.
I can confirm double tapping the slider toggle turns the nightlight on or off
Me too. New. Just arrived. Slider for nightlight does not work in the app. Double tap works. Yuck. Not the biggest deal but for what appears to be a very ancillary function… fix this please.
I can’t disable my night lights. Pro 2