Ring Video Doorbell
Chime not ringing/connecting
I have a Gen 1 Video Doorbell Pro which is hardwired. I had a Gen 1 Chime, which did not ring when the doorbell was activated and went through various attempts to get it to reconnect. This included a full factory reset of the Chime which worked for a few days then fell away again. I contacted Ring directly and they went through some other checks, which again worked for a few day. I have since replace the Chime with a Gen 2. This connected for a few days then stopped working. I completed a reset, which worked for a few days. I have recently reset the Doorbell, which again works with Chime for a couple of days, then stops ringing. What else can I do? Has anyone else experienced this and what did you do?
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15-03-2023 12:38:14
Responses (1)
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Caitlyn_Ring
Hi @user36883. Your concern may be related to [this thread](https://community.ring.com/t/ring-doorbell-pro-2-sometimes-no-ring-alert-but-only-motion-recorderd/170280) here. Our team is working on investigating and resolving concerns with ding alerts not working correctly, including when a Chime or Chime Pro is not playing an alert when someone rings the Doorbell. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can gather the necessary information to investigate this further.
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16-03-2023 08:48:23
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