Chime does not ring and also missing notification


My chime suddenly stops ringing and I do not get any notifications. If i restart both devices(power recycle) then it works again for a period of time.

When running diagnostic, everything looks fine.


Chime -39

Ringdoorbell -61

What to do? Both devices are up-to-date

Hi @JesperFrk! It looks like the VIdeo Doorbell RSSI is indicating signs of interference or distance. While the Chime shows a sufficient signal strength, optimal communication between the router, Chime, and Video Doorbell will make for the best Chime experience. Check out our Community post about RSSI for tips on optimizing this signal strength.

As a test, try bringing the Video Doorbell inside near the router and Chime. This should result in a timely notification sound. If not, please check on your Doorbell’s Linked Chimes settings, as well as your Chime’s Alert Tones settings, in the Ring app. I hope this helps! :slight_smile: