Chime and Chime pro not ringing

Hi Gang, bought a new ring doorbell and got a ring chime. Went with CS through the whole troubleshoot and couldn’t get chime to ring ehen pushing doorbell. Then they were nice enough to send me a free chime pro thinking that this was the issue. Nope still not working. Factory reset everything. Paired. Set up sounds and notifications. Chime works because I can test the ring noise from the app. Still can’t get the chime to ring when pushing the doorbell. Anyone that figured this out??

Are you using Alexa? with the Ring Skill?
I had a similar issue and once i disabled the Ring Skill in Alexa and rebooted my Chime and Chime Pro
The issue has resolved itself. Now when my doorbell is pressed the Chimes play a sound.