Ring Video Doorbell
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O
Chime 2nd gen is setup but does not ring when doorbell rings
tones-and-alerts
troubleshooting
I have set up the 2nd Gen Chime with my Video doorbell. Everything works well in the setup and the chime shows up in the app. I can let sound through test but it never rings when the doorbell rings. I have reset the device two times without any change.
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06-11-2021 13:52:37
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Tom_Ring
Hi @Ossi. This Help Center article [here](https://support.ring.com/hc/en-us/articles/115005889863-How-to-Use-Ring-App-Alert-Tones) should be able to resolve this concern for you. I hope this helps!
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08-11-2021 18:42:51
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