Chime 2nd gen is setup but does not ring when doorbell rings

Products Video Doorbells
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#1

I have set up the 2nd Gen Chime with my Video doorbell. Everything works well in the setup and the chime shows up in the app. I can let sound through test but it never rings when the doorbell rings. I have reset the device two times without any change.

#2

Hi @Ossi. This Help Center article here should be able to resolve this concern for you. I hope this helps!