Chatline Poor Customer Service

I was horrified when the person helping me (via chat line) tried to sell me an inappropriate and costly protection plan for my second device. It was a lot cheaper for me to get a second single device plan but they tried to tell me that the only option was for the more expensive multiple device plan. This is not good customer service. I’ve tried to contact the company to formally complain but I cannot see how to do this - no contact numbers or email address on their website. I wonder why??

It’s on the bottom of every page.
Call Us
US: +1(800) 656-1918 (24/7)
US: +1(888) 981-8993 (Español - 24/7)
INTL: +1(310) 929-7085 (24/7)

Hey neighbor! Thank you for sharing your experience and feedback, we will be sure to share this with our teams here. Our support team is trained to provide exemplary service and support. There might be a benefit of the Protect Plus Plan that fits your needs, but of course you always have the option to choose what plan you would like. Feel free to check out our Protect Plans page to compare the different features of each.