Hi @user67786. If your Doorbell is not charging, try the following steps: - Try another micro USB cable and wall outlet. - Factory reset your Doorbell by pressing and holding the setup button on it for 20–25 seconds. If you have tried these steps and are still having the same concern, give our [support team](https://support.ring.com/hc/en-us/articles/360036196372) a call for further assistance.