Charging a Stick Up Cam Battery using Indoor/Outdoor Power Adapter

Hi!

I’ve got a “Stick Up Cam Battery” (2nd gen), and also bought a Indoor/Outdoor Power Adapter (Barrel Plug) from Ring.

Unfortunately the power adpater doesn’t charge the camera, and removing the battery (only having the power adpater plugged in, won’t start the camera).

Is there now way I can charge this camera without removing the battery?

Hi @voggers! It sounds like the Plug-in adapter is not providing any power. As long as you have this Plug-in adapter, it should certainly be able to power up your Stick Up Camera. I recommend testing another outlet and checking the connection is secure and clear of any debris.

If this concern persists, please reach out to our support team by phone for more in-depth troubleshooting.