Changing owners

I purchased this on ebay and its still under old owner how can I change it so I can hook it up

Hi @bphelia33. For this situation, it would be best to contact our support team. Be sure to have the MAC ID of your device and a proof of purchase handy, as they will need this when you call in. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.