Responses (1)

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  Cooper_Ring

  Hey @JHartman, Thanks for coming the Community with your request! To reconnect your Ring device back to your network when it is showing offline or there is a new network to connect to, please take these steps: · Open up the Ring app and go to the main menu at the top left · Select Devices and then the device you need to reconnect to WiFi or change the network on · Tap on Device Health and then Reconnect/Change WiFi Network. Thanks for flagging this, I’ve taken your feedback and will getting this information built into our Help Center and help out other neighbors with the same question.

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  01-07-2020 03:29:20

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  Marley_Ring

  Hi @JennyK256! Each time you setup a Ring device the Ring app will bring you through a secure setup including pairing the app with your Ring device. This is done via the Ring Setup network that shows in your wifi settings. After selecting the Ring Setup network, you should then return to the Ring app to move on to the home network connection step. The home wifi connection step will then allow you to choose your wifi and enter your wifi password. If the "Reconnect to wifi" option is not going through the steps as intended, try starting a setup in the Ring app as a new device. The Ring app will recognize the device and overwrite the existing setup. I recommend also removing and reinstalling the Ring app on your mobile device to ensure it is up to date. I hope this helps! :)

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  10-08-2020 05:04:51

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  JennyK256

  Thank you for your help!!

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  10-08-2020 05:25:41

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  MaeRae

  I'm on a laptop, and even when using a tabet; I do not see anything that reads "device health"; or anything that relates to resetting Wifi.

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  23-08-2020 09:16:34

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  Ncram

  I’ve followed the reset directions, but they tell me to press a small button on the side of my doorbell that doesn’t exist. What now?

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  05-09-2020 08:14:07

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  Csmcnew

  I am attempting to update the WiFi network on all of my devices. I do not see the “device health” option.

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  12-09-2020 04:19:26