Change protect basic account to a new Ring

I cant find out how I transfer my protect basic subscription to a new Ring as the old one is now not working.

Hi there, @tinapatra! When replacing a Ring device, the transfer of subscription and videos should be automatic, as long as the old Ring device was not removed from the Ring app already. Check out our help center article about changing Protect Plans, for more tips on altering your subscription to work for you.

If your scenario is not described in the article linked above, or the subscription did not transfer to your new Ring device in the Ring app, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. I hope this helps! :slight_smile: