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Certificate validation failed! Redirecting to login
My Ring App will not let me log in. I opened it just now and it displayed a pop message in black overlaying the app screen that has the "Create Account" and "Login" buttons; the message said "Certificate validation failed! Redirecting to login". However, first the screen kept flashing on and off and it was impossible to interact with it; I had to restart my phone to get it to stop. Then, when I tapped "Login" and entered my user name and password, I got the same "certificate validation failed" message and was put back to the login screen.
What is going on and how do I fix it?
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09-11-2019 05:37:55
Responses (41)
C
Hi @PeterDonis -- I haven't heard of any apps doing this. However, if I have my cell data turned off for a certain app, that will present a pop up when it can't connect (I think this is more a phone setting vs app setting though) Can you please provide more detail or examples so I can share with the team?
1
11-11-2019 11:26:38
C
I am having the same issue. The screen goes off and on very quickly. I have no problems with my LTE nor wifi. It's very frustrating. I reset my phone but it doesn't help either.
8
15-04-2020 10:28:03
J
I had this issue so severely that I have had to restart my phone TWICE. And I uninstalled and reinstalled the app and I had the exact same issue. I do not have any connection issues with my cell service or wifi at home.
I attempted to open my app after getting an alert. It never opened the app - it simply rotated between the 'blue start-up' screen that says Ring and the login screen. My phone showed a small text pop up that stated "Certificate validation failed! Redirecting to login" and from there became a never-ending cycle of flashing between the blue screen and login screen. It would NOT stop until I forced my phone to restart. This started just about 20 minutes ago.
6
15-04-2020 10:30:05
T
I'm having the same issue. Restarting the phone and reinstalling the app have had no effect yet
0
15-04-2020 10:31:09
C
I am having the same issue however mine doesn't reset after I restart my phone. I open the app and it just keep glitch flashing saying the same thing. Ugh so frustrating!
11
15-11-2019 12:35:51
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M
I am having the same issues the flashing log in and create account grrr PLEASE SOMEONE TELL HOW TO FIX THIS GRRR
0
15-04-2020 10:35:38
J
I just started having this issue and I figured out it has something to do with my phone being connected to my work's wifi. If I turn off my cell's wifi and use my data only then the ring app works fine. My phone (an S8) has issues switching back and forth from wifi to data so that may be part of it.
4
05-12-2019 09:03:25
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E
I have a problem at work as well as others who work there. We use a VPN to allow us to use the wifi and operate our Ring apps.
2
05-12-2019 09:26:53
C
I just starting having this issue as well. Galaxy S8, doesnt matter if its on WiFi or cell data. Was working just fine earlier today.
0
15-04-2020 10:30:49
B
yeah just got it now. I opened the app and it was flashing like crazy back and forth. Was able to close it out and still doesn't let me login
1
15-04-2020 10:34:53
D
I have been experiencing the same issue. It appears many people are across all networks and devices (wifi or not). My security system still works inside my home, and I have been able to successfully login to my account through Google chrome on my phone. I however cannot access my doorbell camera from the online platform.
This started happening to me 6:00pm EST
I have attempted to contact Ring with the phone number provided below, and I either have my call dropped, or a recording stating the call cannot go through.
It is pretty pathetic on Ring's behalf for not issuing some type of statement to all users, especially given our current status with the virus and increased petty crimes.
2
15-04-2020 10:41:18
L
Has anyone received a response from Ring support on resolving this issue? I have restarted the Ring app and my phone twice. It still gives me the Certificate Validation Failure with login redirect message then keeps flashing between Ring app screens. For now I have disabled the app because it keeps happening. I need someone to contact me to get this resolved.
14
15-04-2020 10:25:39
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T
You aren't the only one. I think there is a wider issue. I'm having the same issue suddenly from two different phones, whether I use a wifi or cellular connection.
5
15-04-2020 10:29:06
C
Mine is doing this as well. If you fond anything out please post. I will do the same
4
15-04-2020 10:29:14
D
Having the exact same issue and so is my wife on her phone. App is bugging out.
4
15-04-2020 10:29:51
J
I couldn't even get to chat with anyone even though their help options state I can chat with someone. I got redirected to this community. It's great to know I'm not alone but I would have liked to directly chat with someone about the issue.
1
15-04-2020 10:32:16
I
I am having the same issue on my Galaxy S10. Switching wifi off didn't help. I use Ring app to enable/disable alarm. Having this issue is extremely frustrating.
13
15-04-2020 10:26:03
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L
I agree. I have also tried with disabling my wifi and still does not work. I am thinking about uninstalling the app and then reinstalling.
5
15-04-2020 10:29:27
D
Our phones are also having this same error. It keeps cycling through the error and won't display the login page long enough to be able to click it. Anyone hear back from support yet?
6
15-04-2020 10:29:32
M
I got the same issue since a hour ago. App reinstall, restart of phone and or other network doesnt help. Cant get in Ring app anymore!
3
15-04-2020 10:30:33
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PeterDonis
4
09-11-2019 05:50:29
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