cats still set off motion at lowest setting

We have one motion decector that came with our ring that is set to the lowest dectection settings we can set them to. However, 1-2 times a week a cats set off the alarm. The motion detector is in the basement and is about 1 foot from our 8 foot high ceilings.

Any ideas. Seems odd that it keeps going off.

Hi @t-man1. Are the cats jumping on any shelving or furniture that would result in them being very close to the Motion Detector? If so, this is going to trigger the motion detection, as your cats will appear as a larger heat signature the closer they are to the Motion Detector. If there’s no way that they’re getting close to the Motion Detector, then I would recommend reaching out to our support team directly to take a closer look at this for you. Our support team can be reached at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: