The case got a crack at the bottom and couldn’t get the screw out. Had to pull the screw out by force, is there any way to replace the device? Just got the device in Jan.
Hey @Piaopiao508. For this concern, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.