Cars vandalized

Mine and my spouses car were vandalized Friday night during the storm, the Ring is directly pointed at our cars and didn’t record a thing. Im greatly disappointed because the amount of damage done shows the person was there for a while while the Ring detected nothing at all.

Hey @hazeltoez. I’m sorry to hear this has happened to you! Have you reached out to our support team to get your camera’s functionality addressed, as it seems to not be picking up motion recordings when there is motion? It would be best to follow up with them to ensure you have the settings set to how they should be. I’m happy to make recommendations for you here, but it does seem like a more urgent manner to discuss with our support team.

For this support, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. If you’d like some recommendations from me here, please let me know! I will have some more follow up questions for you, but happy to help. Feel free to come back if you go to support and let me know how this goes too. :slight_smile: