‎Card payment - 3D Secure authentication STILL NOT supported by Ring?

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frbe

Card payment - 3D Secure authentication STILL NOT supported by Ring?

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ring-protect-plans

How come 3D Secure authentication is STILL NOT supported by Ring? Card is declined when adding payment method since Ring does not support 3D Secure authentication? “Your card was declined. This transaction requires authentication” (OK, so where can I find the 3D Secure pop-up window to complete the authentication?)

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06-11-2023 10:19:22

Responses (2)

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Justin_Ring
Hi @frbe. For any billing concerns, I recommend reaching out to our support team for assistance since, in the Community, we cannot access account information. Give our support team a call at one of the numbers available [here.](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us)
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07-11-2023 05:10:22
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user75560
Ring support are experts on referring questions like this to the ring support who will refere you to a bank claiming its a bank issue instead of resolving the actual issue that their customers are experiencing.
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29-01-2024 09:09:23
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