Can't upload video

I can’t upload my video onto the neighbor app. It constantly states unstable connection whether I’m on Wifi or not.

Hey @Hlnguyen. Do you have a VPN turned on at all when accessing the Neighbor’s App? Please ensure you turn off any VPN on your phone before trying to make a post on the Neighbor’s App! In addition, you can try removing the app from your phone, restarting your phone and then reinstalling the app and trying again.

I have almost same problem mine keeps saying wrong format which is bull i can post to any other place on any app but not ring this is a ring bug and they need to fix it.

Hi @Rl4956. Would you mind sharing a screenshot of what you see when you attempt to share a video in the Neighbors App? Additionally, what type of video file are you trying to share?