Cant unscrew doorbell off the wall

Hi
I have the 2nd Generation doorbell, it’s running out of charge… but I can’t unscrew the little screws at the bottom to take it off to recharge.So wine said use an elastic band to do it but have tried that and no luck!! Help please !!

@user38432 When you say you cant unscrew them are they jammed in hence not turning in which case could be cross threaded or are the heads stripped meaning the screwdriver cant get any purchase on them?

Hi @user38432. Can you share a picture of the problem area? This will help clarify the concern you are having.

There was obviously a problem with it, so I am being sent a replacement.

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Hi @user38432. Glad to hear that our support team was able to take care of this for you.

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