Ring Security Cameras
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G
Can't snap ball of Spotlight Cam Plus into bracket - screw is stuck
installation
troubleshooting
wireless-security-cameras
Unable to loosen the screw on the grey collar. Using a good quality screwdriver and trying hard not to strip the screw head. There is threadlock blue adhesive visible. Suggestions?
1624 •
0 •
3 •
18-12-2022 11:43:08
Responses (6)
U
Is there a solution to this? Apart from calling the support team? If the was resolved it would be great to see the answer here
1
27-12-2022 05:32:16
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T
Hi neighbors. This should be easily removed with the Ring Screwdriver. Be sure that you're twisting counter-clockwise for "lefty loosey". If you are still having an issue, try spraying some penetrating oil on the area and letting it soak for a while before trying again.
If that doesn't work, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) to see what other options are available. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
0
28-12-2022 04:49:43
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K
Exact same problem with Spotlight Cam Pro. Collar will not loosen. Stripped the Phillips head screw. Useless.
1
12-05-2023 07:22:10
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U
Same issue. Spotlight Cam Pro. Screws are insanely overtightened from factory. They can't be removed, easily stripped.
1
19-05-2023 03:03:42
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Justin_Ring
0
20-12-2022 05:26:59
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