Can't snap ball of Spotlight Cam Plus into bracket - screw is stuck

Unable to loosen the screw on the grey collar. Using a good quality screwdriver and trying hard not to strip the screw head. There is threadlock blue adhesive visible. Suggestions?

Hi @goodblackdogs. If you are not able to loosen the metal collar on the bracket using a Phillips head screwdriver, give our support team a call at one of the numbers available here to see what the next best step would be. If you are outside of the US, please visit here to see how to contact support.

Is there a solution to this? Apart from calling the support team? If the was resolved it would be great to see the answer here

Hi neighbors. This should be easily removed with the Ring Screwdriver. Be sure that your a twisting counter-clockwise for “lefty loosey”. If you are still having an issue, try spraying some penetrating oil on the area and letting it soak for a while before trying again.