Ring Security Cameras

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L
Can't see detail between events in timeline if more than 7 days ago?

I'm unsure how to describe this but a day ago I could see footage seconds between motion events when I viewed a date (i.e. 6/13/20). Today, when I go to that same date, I only see the motion events. Our cat was abducted from a part of the yard that is not in the motion, we had tried to snapshot between the motion events of what we believe is someone grabbing the cat. :( Today I can't get the seconds between the events anymore for that day. Does that expire after a week? I'm trying to attach a screenshot of what I mean - so you can see how 6/13 vs. 6/15 looks (the latter still shows the seconds between events). Also, is there a way to just get the full video from a camera for a specific date that includes the footage between motion events?

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20-06-2020 14:41:25

Responses (1)

  • L

    Anyone have any idea? I guess perhaps I should try calling someone at Ring support about how the timeline works because it does seem to change after 7 days on what you can view.

    0

    22-06-2020 13:52:17

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