Can't scan QR code and there is no Pin#!

[Laraywhite]

I am installing an older video doorbell. The back has a QR code and bar code

that won’t scan AND there is no pin #. What should I do?

[Justin_Ring]

Hi @Laraywhite. The older models of certain Doorbells do not have PIN codes but they can still be setup in the Ring app without scanning and without entering a PIN code. For your Doorbell, follow these steps:

• Open the Ring app
• Choose the menu button (three lines in the upper left corner).
• Select Set Up a Device
• Select Doorbells and then tap on I’m Ready To Scan.
• Do not scan; instead, select Other Options and tap on Can’t scan the QR code.
• Tap on Enter Code Manually.
• Select the Doorbell that just says “Video Doorbell”, and then it will let you continue on with your setup.

I hope this helps.