Can't scan QR code and there is no Pin#!

I am installing an older video doorbell. The back has a QR code and bar code

that won’t scan AND there is no pin #. What should I do?

Hi @Laraywhite. The older models of certain Doorbells do not have PIN codes but they can still be setup in the Ring app without scanning and without entering a PIN code. For your Doorbell, follow these steps:

  • Open the Ring app
  • Choose the menu button (three lines in the upper left corner).
  • Select Set Up a Device
  • Select Doorbells and then tap on I’m Ready To Scan.
  • Do not scan; instead, select Other Options and tap on Can’t scan the QR code.
  • Tap on Enter Code Manually.
  • Select the Doorbell that just says “Video Doorbell”, and then it will let you continue on with your setup.

I hope this helps.

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