Can't Reset Doorbell

Hi. My Ring Video Doorbell has been installed for almost 4 years. I need to take it off the wall to reset it due to a wi-fi change. The problem is that I can’t get the screws out of the bottom to remove it and press the button. Any ideas?

Hey @rhaslage. Are you missing the security screwdriver, or does the screw seem to be stripped?

The screws are stripped.

@rhaslage You can try putting a rubberband in between the security screwdriver and the screw itself, as some neighbors have found relief in getting a stripped screw out this way. Once the screw is out, please contact our support team to get additional screws. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.