Ring Video Doorbell

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M
Can't open motion after charging my ring
connectivity
battery-video-doorbell
troubleshooting
motion-settings

Hello. I can't open motion detection after charging my ring. Could you fixed this for me? Below is screenshot ![Screenshot_20230506_092530_Ring|225x500](upload://aylIXWb79MD0XmByjMZHbH48j6O.jpeg)

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06-05-2023 08:31:44

Responses (1)

  • C

    Hi @milosz1. I'd recommend performing a quick [reboot](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Ring-Doorbell-or-Security-Camera-) on your Doorbell by tapping the reboot option from the Device Health screen. This will take a few minutes. Next, check the [signal strength](https://support.ring.com/hc/en-us/articles/217271526-Checking-Wifi-Signal-Strength) on the Device Health screen to ensure that your Doorbell has a strong and stable connection to your wifi network. If the network is unstable or experiencing interference, this can prevent the Doorbell from being able to successfully record and process an event. Should this concern persist after completing the steps above, and ensuring your Doorbell has a good connection, please follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

    0

    08-05-2023 11:40:15

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