Can't hear people talking on Ring app - Video Doorbell 3 Plus

The fire department was dispatched to my house today and when they tried to talk to me, I couldn’t hear a word that they said. They could hear me, but I couldn’t hear them. I could hear some sounds in the background when nobody was talking, but as soon as someone started talking, there was no more audio. I have reconnected my doorbell to different WiFi networks and it has the same problem regardless of the network. I have a strong WiFi signal strength RSSI of -55 or better and have tried both 2.4 and 5 GHz networks.

How do I fix this issue? I need to be able to hear people when they talk to me!

Here is the video clip from today: https://ring.com/share/4fbbbbdb-e0c5-4690-bd49-4167c3b9046c

Hey @Fit20. It definitely seems like the microphone for you Doorbell isn’t working, as I could barely hear the audio myself! Had to make me think twice to confirm my sound was all the way up. :joy_cat: No worries, if you reach out to our support team, they can troubleshoot this with you to fix it, and if they cannot fix it, will issue you a replacement if you are within warranty.

Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.