Responses (27)

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Brewer12
Same here. Screw is stripped. I'll try the methods noted above, but it is quite frustrating that this is a common problem.
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01-07-2020 20:48:40
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Fla2sta

Me either. Screws just spinning. Unit needs charged. Ooh-tried rubber band, etc. nothing working. Any suggestions?

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01-07-2020 22:21:10

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Caitlyn_Ring

Hey neighbors! If the suggestions recommended in this thread were not helpful in removing the security screws from your device, please give our support team a call at one of the numbers available[here](https://support.ring.com/hc/en-us/articles/213608406). They'll be able to take a closer look at th

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02-07-2020 16:56:05

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Sm1130

I am one of the early birds of ring products. I have the 1st gen ring doorbell which I installed 2.5 years ago. My wifi settings changed so i needed to update it on ring. The only way to do this is to press the orange reset button on the back of the device. Of course both the security screws at the

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05-07-2020 02:06:16

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FrustratedwithRing1

I did call Ring support and they were NO help.

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17-11-2020 18:34:45

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Cleaningqueen
Beyond mad! Can't get screws off! Just spin in place Black faceplate won't budge Countless attempts since aug 10
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15-08-2020 05:09:56
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DJTouray182

Thank GOD for this post and all the replies! Same thing just happened to mine after a 6 day heatwave in London. Temp was up to 37c and I am sure it must have melted the screw. I think I must have been lucky it was only on one side... I followed advice from one of the replies here and used a small flathead screwdriver which I inserted between the unit and the backplate and it just popped off really easily. So now it is charging, but I don’t know if it will go back on easily with the one screw still stick right in. Sorry Ring but this is my second unit (the first one simply wouldn’t hold charge for longer than about 6 days!) and I NEED all my cameras working at all times as I am at continuous risk of domestic abuse! You simply HAVE to sort all these problems out, as I explained to the customer service lady on the phone before, people’s lives depend on these units so you can’t afford to mess up like this. PLEASE SORT IT OUT! Thanks.

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18-08-2020 16:36:24

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DaveN

I have to add to the dogpile. The head on the screw seems to need some sort of tool that I've never seen, a torx 15 or so with a hollow point. I ended up using a long nose pliers to grip and screw it in place. Thankfully I have power to the doorbell and won't have to remove the battery to charge

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26-08-2020 23:21:08

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Eagle328

FYI. The screw driver comes with the unit. It's needed to install and you can get one for like $2 from Ring if needed. A bit from a hardware store is also easy to find.

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27-08-2020 01:42:49

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mpitogo
Yes same here. I have three 1st gen Ring door bells, three Ring Pro door bells and one new Ring door bell 2. All three 1st gen Ring door bells security screw have sized. The brass insert is either in the plastic spinning or have come off with the sized screw. All three also have their night time night vision lighting dead. All I see now is pitch black. I took one out and replaced it with a Ring door bell 2 (with the removable battery). Did you guys replace your door bells with a newer model? Or have you gone to another vendor? I have two doors left with the original 1st gen Ring I'm looking to replace.
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08-09-2020 18:20:36
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