Can't get security screws off!
I can't get either security screw to come off. The head is NOT stripped, I can get the Ring supplied tool in there, both screws spin with no problem, but just don't come out - they just spin in place. I can't get a good grip with pliers because the head of the screw is so thin. I need to change the wifi this connects to, and apparently you can only do this by accessing the orange button on the back of the unit, which I cannot get off. Beyond frustrated.
84252 •
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73 •
10-12-2019 08:34:28
Responses (30)
- F
Me either. Screws just spinning. Unit needs charged. Ooh-tried rubber band, etc. nothing working. Any suggestions?
•1
01-07-2020 10:21:10
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CHey neighbors! If the suggestions recommended in this thread were not helpful in removing the security screws from your device, please give our support team a call at one of the numbers available[here](https://support.ring.com/hc/en-us/articles/213608406). They'll be able to take a closer look at the options available for you. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19[here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
•0
02-07-2020 04:56:05
SI am one of the early birds of ring products. I have the 1st gen ring doorbell which I installed 2.5 years ago. My wifi settings changed so i needed to update it on ring. The only way to do this is to press the orange reset button on the back of the device. Of course both the security screws at the bottom were not coming off. The screw heads were not stripped, instead the metal screw inserts that’s molded into the plastic housing were stripped. Used brute force to rip away the aluminum face plate in hopes of just popping it off, but soon realized that the 1st gen ring doorbels do not have removable faceplate. After a his i used pliers to pull out the screws. They both came off with metal inserts and some damage to the housing. After this iI popped the while unit off the mounting bracket, reset the wifi setting and just put it back without any cover plate. I used some electric tape to cover some exposed components and no security screws! I called support before resorting to destructive method, they suggested to upgrade to $9.99/mo plan which will cover device replacement warranty. Second option was a 35% off coupon to buy a new door bell of choice. Was not pleased with either option and this is a design flaw and the doorbell was used as normally ad possible! I am surprised to hear that the same issue is happening on newer models of the doorbell.
•1
05-07-2020 02:06:16
- C
Beyond mad! Can't get screws off! Just spin in place Black faceplate won't budge Countless attempts since aug 10
•2
15-08-2020 05:09:56
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- D
Thank GOD for this post and all the replies! Same thing just happened to mine after a 6 day heatwave in London. Temp was up to 37c and I am sure it must have melted the screw. I think I must have been lucky it was only on one side... I followed advice from one of the replies here and used a small flathead screwdriver which I inserted between the unit and the backplate and it just popped off really easily. So now it is charging, but I don’t know if it will go back on easily with the one screw still stick right in. Sorry Ring but this is my second unit (the first one simply wouldn’t hold charge for longer than about 6 days!) and I NEED all my cameras working at all times as I am at continuous risk of domestic abuse! You simply HAVE to sort all these problems out, as I explained to the customer service lady on the phone before, people’s lives depend on these units so you can’t afford to mess up like this. PLEASE SORT IT OUT! Thanks.
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18-08-2020 04:36:24
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DI have to add to the dogpile. The head on the screw seems to need some sort of tool that I've never seen, a torx 15 or so with a hollow point. I ended up using a long nose pliers to grip and screw it in place. Thankfully I have power to the doorbell and won't have to remove the battery to charge it.
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26-08-2020 11:21:08
- M
Yes same here. I have three 1st gen Ring door bells, three Ring Pro door bells and one new Ring door bell 2. All three 1st gen Ring door bells security screw have sized. The brass insert is either in the plastic spinning or have come off with the sized screw. All three also have their night time night vision lighting dead. All I see now is pitch black. I took one out and replaced it with a Ring door bell 2 (with the removable battery). Did you guys replace your door bells with a newer model? Or have you gone to another vendor? I have two doors left with the original 1st gen Ring I'm looking to replace.
•0
08-09-2020 06:20:36
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Brewer12
Same here. Screw is stripped. I'll try the methods noted above, but it is quite frustrating that this is a common problem.
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01-07-2020 08:48:40
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