Ring Video Doorbell

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C

Christy88

Accepted Solution
Can't get ring doorbell 2 off mounting bracket

I have just taken it out of the box and it's attached to the mounting bracket already, took out the security screws but neither my son nor I can separate them, does anybody have any tips that could help me please

91923

1

88

27-06-2020 13:38:51

Responses (32)

  • M

    It doesn’t slide up. It pulls out from the bottom. Easy when back plate installed but when it isn’t it’s difficult to remove.I managed to get my nail in at the bottom then it all made sense.

    14

    07-08-2020 17:53:47

      W

      This is madness. im 3hrs wrestling to get this back plate off this 2nd gen product. No QR code anywhere to be seen. And I do this for a living. lols. \*\*SOLVED\*\* Ok, so it just separates from the bottom. So, get a knife and literally slide it between device and bracket along the bottom edge. Then twist the knife until the doorbell separates away from the bracket. The pivot / attachment is on the top.\*\*CONCL\*\* If you're gonna ship with the bracket attached, update the instructions. Please!

      27

      09-08-2020 17:13:29

      B

      > @Whoever12 wrote: > > \*\*SOLVED\*\* > > Ok, so it just separates from the bottom. So, get a knife and literally slide it between device and bracket along the bottom edge. Then twist the knife until the doorbell separates away from the bracket. The pivot / attachment is on the top.So this worked for me (finally), thanks! Unfortunately I'm a clumsy idiot and also ended up with three stitches in my finger, so yeah, it would be nice if they made that easier.

      1

      10-08-2020 20:21:33

      B

      Why not just put a sticker on the box or device telling people to pry the bottom out with a blade or provide a spudger in the box???

      5

      12-08-2020 20:12:18

      L

      This worked great!! Just slide my nail under the bottom and off it popped (after 5 minutes of trying to get it off!) thank you!!

      0

      16-08-2020 01:01:58

      T

      This was the only one that worked for me!! Thank you for putting your tips here

      0

      26-08-2020 13:44:02

  • F

    I have the "ring Video Doorbell". These notes may not apply to your model.You're gonna hate this, but the instructions for removing the mounting bracket are _ **inside the bracket** _. You have to remove it first to find out how to remove it.Anyway, the doorbell hooks onto the bracket at the top, then pivots down. There are a couple of catches and a strong magnet that holds it all into place. Plus the security screws; make sure you remove those first.I was able to get the bracket off by slipping a knife blade in between the bracket and the unit at the bottom of the unit. Sliding the bracket off would never have worked and I would have broken something if I'd forced it.But be _real_ sure. If you have a model that slides off, you'll break it if you do it my way. I can only say that the "ring Video Doorbell" opens this way.

    2

    16-08-2020 19:18:41

      X

      It's insane!!! Thanks for posting!

      0

      27-10-2020 19:48:24

  • A

    Yes I still haven’t been able to get mine off. I tried to use my nail and my nail started separating from my thumb! This is ridiculous! RING! You’re box/instructions say nothing about this ordeal that takes several minutes and aggravation. I would start sending them already separated. This has been so aggravating that I’m tempted to send it back.

    0

    05-09-2020 16:18:14

    • J

      I used a butterknife to get it off. I lifted the side just enough to get the knife into it and i slid the knife all the way in and down the back and it helped to release the magnet. It came right off after that. I think it is just the magnet is really strong because one I put it right back on it was stuck like it was the first time. Then i used the knife to separate the magnet again and it came off in seconds again. Maybe you can try that. I hope that helps.

      1

      21-09-2020 15:26:17

      • P

        How do you get the damm mounting plate disconnected from the doorbell? The screws are out? Perhaps this doorbell was a terrible decision as the fist part is overlooked in the instructions.

        0

        24-09-2020 22:33:56

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