Ring Video Doorbell
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Christy88
Can't get ring doorbell 2 off mounting bracket
I have just taken it out of the box and it's attached to the mounting bracket already, took out the security screws but neither my son nor I can separate them, does anybody have any tips that could help me please
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27-06-2020 13:38:51
Responses (32)
- V
After talking with RING CSR, it seemed (TO ME ANYWAY) the lady did't really know how to get the back off. Finally the after being put on hold for awhile, she said pry it off from the bottom of the RING camera. I broke a few fingernails but obtained a very small opening. Next, BE CAREFULL DOING THIS, my wife gently pushed my letter opener, which widened the opening. Then, I had a little give in the cover and I reefed/ pulled on the cover, seperating it from the actual RING Doorbell Camera. It finally came off. I guess I was being to gentle, thinking it woud break everything.
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25-10-2020 19:07:00
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- T
Hi neighbors! I wanted to share a very helpful video that shows exactly how the mounting bracket is separated from the Ring Video Doorbell 2nd Generation. This link _**[HERE](https://www.youtube.com/watch?v=vTyAVtpw7Cw)**_ will take you to our YouTube channel where the procedure is found 20 seconds into the video. The Ring YouTube channel has lots of tips and tricks!
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30-10-2020 23:04:35
THey neighbors. The responses I've quoted below can help demonstrate how to remove the Doorbell from the mounting bracket.[quote="Tom_Ring, post:48, topic:9969, full:true"]Hi neighbors! I wanted to share a very helpful video that shows exactly how the mounting bracket is separated from the Ring Video Doorbell 2nd Generation. This link ***[HERE ](https://www.youtube.com/watch?v=vTyAVtpw7Cw)*** will take you to our YouTube channel where the procedure is found 20 seconds into the video. The Ring YouTube channel has lots of tips and tricks![/quote][quote="beastygt, post:56, topic:9969, full:true"]Hey, just need to pull from the middle:[https://youtu.be/r4PHhivFp48 ](https://youtu.be/r4PHhivFp48)[/quote]
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07-04-2021 19:45:42
- S
It was simple by pushing my fingernails under the edge on the SIDES of the bracket and pulling. It came right off.
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02-11-2020 17:30:51
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NightRaven
Hi Everyone. I've just purchased this device and struggled to take the back off. Make sure you take 2 screws out the bottom. Then stick 2 nails (on your finger) and pull it APART not up or down motion! Just pull it away from the device! Great day ?
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25-10-2020 12:56:10
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