Can't connect to wifi,

When I try to connect manually. it starts to connect and goes to 95% then it stopped. Left it there for 1/2 hour and it never moved??

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Hi @user67569. Try the following steps for your concern:

  • Factory reset your Doorbell by pressing and holding the setup button for 20–25 seconds.

  • Reboot your router by unplugging it for a few seconds and plugging it back in.

  • If possible, bring your Doorbell into the same room as your router while it updates.

If you have tried these steps and are still having the same concern, give our support team a call for further assistance.

Can a shared user reconnect devices after a router change?

Hi @user68982. No, Shared Users do not have access to change the wifi network or reconnect a device that has disconnected from wifi. Only the Owner of the device can do this.

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