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U

user67569

Can't connect to wifi,

hardwired-video-doorbell

connectivity

troubleshooting

When I try to connect manually. it starts to connect and goes to 95% then it stopped. Left it there for 1/2 hour and it never moved??

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21-11-2023 07:31:05

Responses (4)

J

Justin_Ring

Hi @user67569. Try the following steps for your concern: - Factory reset your Doorbell by pressing and holding the setup button for 20–25 seconds. - Reboot your router by unplugging it for a few seconds and plugging it back in. - If possible, bring your Doorbell into the same room as your router while it updates. If you have tried these steps and are still having the same concern, give our [support team](https://support.ring.com/hc/en-us/articles/360036196372) a call for further assistance.

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23-11-2023 03:58:57

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J

Justin_Ring

A post was split to a new topic: [Floodlight cam fell offline](/t/floodlight-cam-fell-offline/243577)

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23-11-2023 04:02:35

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U

user68982

Can a shared user reconnect devices after a router change?

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29-11-2023 10:42:24

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C

Caitlyn_Ring

Hi @user68982. No, Shared Users do not have access to change the wifi network or reconnect a device that has disconnected from wifi. Only the Owner of the device can do this.

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01-12-2023 10:11:29

S

system

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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31-12-2023 10:12:21

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