Ring Security Cameras
Cant connect to new Frontier Wifi, ring stick gen3
Hello, Ring stick gen3 cant connect to new wifi (fronteir) speed: Mbp 200dls/Mbp 190ul ———————— Troubleshoots: -tried, new Bought router booster -tried 2.4hz and 5hz -resetting router -resetting ring ring stick -correct pw - moving ring stick directly to router -tried frontier “legacy mode” -lasted update/deleted and redownloaded ———————- Error message can not connect lastly, reconnected to old wifi and its working. so its not the ring stick. i have spotlight and doorbell ring that are working on the new wifi. stick ring will not please help thanks
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19-05-2023 12:33:40
Responses (2)
- C
Hi @user_9a420c. It can vary, depending on what internet service provider and router you have. I'd recommend contacting your internet service provider for assistance with this. They should be able to help you change settings on your router, and with setting up a guest network.
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02-05-2025 07:34:32
- U
I am also having identical problems I have a floodlight Cam and two second generation stick up cams that are fine I have three third generation outdoor can that will not hook up to Frontier. Were you able to solve your problem if so could you please share
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12-03-2025 12:46:31
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Caitlyn_Ring
Hi @user45585. The Ring Stick Up Cam is only compatible with 2.4GHz wifi networks. If this new router is dual-band, I would suggest creating a guest network utilizing only the 2.4GHz network, then try connecting the Stick Up Cam to it. Additionally, ensure the [ports and protocols](https://support.ring.com/hc/en-us/articles/205385394-The-Protocols-and-Ports-Used-by-Ring-Devices) used by Ring devices are open on your router. If you're still unable to connect the Stick Up Cam to your wifi network, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance with advanced network settings. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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19-05-2023 06:07:14
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