Cant connect to camera after power was cut

After the power was cut, my app wont connect to the camera so i cant get a live view. I pushed the setup button to try re-connect, now the unit is blinking but my app wond respond. Any bright ideas what to do?

It may be as simple as rebooting your router. I first cut power to my affected camera, reboot my router, then I wait 60 seconds and then restore power to the camera. Wait for a minute or two to first see if the Ring camera can connect on it’s own before trying to reset or reconnect it to your wifi.

@frostrichard5 wrote:

After the power was cut, my app wont connect to the camera so i cant get a live view. I pushed the setup button to try re-connect, now the unit is blinking but my app wond respond. Any bright ideas what to do?

Hello @frostrichard5 ,

If this just started happening to your camera today, it may be related to the Ring outage (your power outage timing is about the same time as the Ring server outage): https://status.ring.com/

Most of us could not login or even open our Ring Apps or get on Ring.com, and even Ring Support telephones were down. Officially, Ring has not fully restored everyone’s systems yet. Some of us now have been fully restored. Some people were partially restored but were unable to get “Live View” until later. Even fully restored people had some of their settings a little changed, such as Shortcut Tiles rearranged. And still, some people are still waiting for their Ring issues to be restored, so they are waiting for the fix to reach their area. You might have been affected, so I would wait until Ring officially declares on their Status web page that everyone’s system is fully restored, and then try to reconnect your camera.

Since the main Ring computer server had issues, you still might find your Ring devices acting contrary to the displayed settings your see on your phone App. If so, try ‘resending’ your preferred settings back to the main server by toggling them to another setting and saving, and then wait about 30-seconds, and then put your desired settings back and save. Your settings are stored on the Ring server under your Ring email account, not actually on your phone, so it is possible that what settings you see on your phone aren’t actually what is on your stored account.

On the other hand, if your connection and Live View issues were occurring before today, then typically “Live View” issues are Wi-Fi related, and you did say your cameras started disconnecting from the Wi-Fi. But if your Wi-Fi is unchanged and “Live View” had been working fine for a long time, there are some steps I would initially start with (and try the next steps if the issue persists) :

  • Temporarily unplug/remove the power source to your Ring Device about a minute and then restore power and wait for the device to “wake” back up again.
  • Reset your Wi-Fi router.
  • The Ring App that you are using to get the “Live View”, such as your smartphone, try closing the Ring App and cycling that smartphone off and then back on.
  • Tap the reset button on your Ring Device.
  • Try the steps outlined in this link: https://support.ring.com/hc/en-us/articles/214750126-Ring-App-is-Having-Trouble-Showing-Video-and-No…
  • Try a hard Factory Reset on your Ring device by pressing and holding the Reset button for 20-seconds which will automatically start a setup, and the complete the setup procedures again.
  • If the above steps do not fix the issue, call Ring Support for additional help at:

https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch

Unfortunately, due to the Covid-19, their available hours have been changed also:

https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19

I hope you find this information helpful. :slight_smile:

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