Cant connect base station

Hi I’m having trouble setting up my base station that I just bought , I plugged it in and put an enternet cable in also. I then hit pair which the blue light started spinning ,I the hit find my base station, after a few seconds it said couldn’t find base station, now the power and wifi buttons are not on and there is just a blue light on the base station at 2 o clock postion it wont flash for pairing anymore ,I tried resetting but nothing is working thanks in advanced

Hi @Kenneth94, could you try power cycling the Base Station? To do this, you will take out the battery from the compartment on the bottom. Make sure the Base Station is still plugged in when you take the battery out, and then see if you get the wifi and lighting bolt symbol to light up with the battery out! Once those come back on, go ahead and put in the battery after 20 seconds. If you still seem to have this concern, please reach out to our support team here.

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Looked at battery, seems to be hardwired into plastic plug